Refund & Shipping Policy
Thank you for shopping with Sunrich Elite Sdn. Bhd.(“Sunrich”).
We value your satisfaction and want to ensure that your experience with us is smooth and transparent.
Please read the following Refund and Shipping Policy carefully before making a purchase.
Shipping & Order Fulfilment
- Processing Time:
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next working day. - Delivery Time:
Depending on your location, delivery usually takes 3–7 business days.
You will receive a tracking number once your order has been shipped. - Shipping Fees:
Shipping charges (if applicable) will be displayed at checkout before you confirm your order. - Delays:
We do our best to deliver on time, but delays may occur due to courier issues, weather, or unforeseen circumstances.
We appreciate your understanding and patience.
Order Cancellation
- Orders can be cancelled within 12 hours of purchase if the item has not yet been shipped.
- Once the order is processed or shipped, cancellations can no longer be made.
- To request a cancellation, please contact us at [email protected] with your order details.
Refund & Return Policy
- Eligibility for Refunds:
We accept refund or replacement requests for defective, damaged, or incorrect items.
Please contact us within 7 days of receiving your order with a clear photo of the issue. - Conditions:
- Items must be unused and in their original packaging.
- Proof of purchase (order number or receipt) is required.
- Certain items such as digital products, gift cards, or sale items are non-refundable.
- Refund Method:
Approved refunds will be processed back to your original payment method within 5–10 business days after confirmation.
Contact Us
If you have any questions about your order, shipping status, or refund request, please contact our support team at: [email protected]
We are always happy to assist you and ensure a positive shopping experience.