Refund & Shipping Policy

Thank you for shopping with Sunrich Elite Sdn. Bhd.(“Sunrich”).
We value your satisfaction and want to ensure that your experience with us is smooth and transparent.
Please read the following Refund and Shipping Policy carefully before making a purchase.

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Shipping & Order Fulfilment

• Processing Time:

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  Delivery Method:

  • For digital products such as vouchers or codes, the voucher/code will be sent via email to the email address provided at checkout once the order is processed.

  Delivery Time:

  • Depending on your location, physical item delivery usually takes 3–7 business days.

  • For vouchers or codes, delivery is typically completed within the processing time stated above.

  • You will receive a tracking number once your order has been shipped, where applicable.

  Shipping Fees:

  • Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

  • No shipping fees apply to digital vouchers or codes delivered via email.

  Delays:

  • We do our best to deliver on time, but delays may occur due to courier issues, weather, system delays, or unforeseen circumstances.

  • We appreciate your understanding and patience.

Order Cancellation

• Orders can be cancelled within 12 hours of purchase if the item has not yet been shipped.
• Once the order is processed or shipped, cancellations can no longer be made.
• To request a cancellation, please contact us at [email protected] with your order details.

Refund & Return Policy

• Eligibility for Refunds:

  • Refund or replacement requests accepted for defective, damaged, or incorrect items.

  • Fully refund available for any invalid codes or vouchers.

  • Contact us within 7 days of receiving your order or attempting to use a code/voucher.

  • Provide a clear photo or screenshot of the issue.

• Conditions:

  • Physical items must be unused and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Codes or vouchers must be used within their validity period; expired codes or vouchers are non-refundable.

  • Certain items such as digital products, gift cards, or sale items may be non-refundable unless specified above.

• Refund Method:

  • Approved refunds will be processed back to your original payment method within 5–10 business days after confirmation.

  • Refunds for invalid codes or vouchers will be fully refunded upon verification.

• Replacement:

  • Defective or damaged physical items may be eligible for a replacement instead of a refund.

Contact Us

If you have any questions about your order, shipping status, or refund request, please contact our support team at: [email protected]
We are always happy to assist you and ensure a positive shopping experience.